Orders placed before 2pm Australian Eastern Standard Time, Monday - Friday, will be shipped on the same day, with a few exceptions. Orders placed over the weekend or on Australian public holidays will be shipped the following business day. If there is a delay or problem with your order, we will contact you via email.

2.What currency am I being charged in ?

All payments are processed in Australian Dollars and converted to the local currency by your credit card provider. The total amount in foreign currency may vary slightly depending on the fees charged and exchange rate used by the credit provider. The currency conversion facility provided by Aussie Ugg Boots Factory is based on approximate current exchange rates and does not include fees charged by the credit card provider. As a result, the actual amount charged in the international currency may vary slightly from the amount shown by the currency conversion facility.

3.How can I track my order?

Click on My Account on home page. You'll need to type in email address and password to sign in. Your order status will be displayed there.

4. Will I receive confirmation when my order is shipped?

Yes. You will receive emails which will indicate that your order has been processed and shipped through our automated system.

5.How long does it take for my order to arrive?

This would vary depending on what shipping method you choose and where is your location.

Generally speaking, 1-4 working days within Australia,, 5-10 working days internationally.

6. I need to change or add an item to an order. How do I do this?

Orders are processed quite quickly, sometimes within minutes after it is received. Therefore, requests to cancel or modify an order must be received quickly as well. Contact us as soon as possible by sending an email to sales@aussieuggbootsfactory.com.au Email is monitored constantly during business hours. Occasionally, we won't be able to fulfil your request for a change because the order has already been processed. For cancellations, if an order can be terminated prior to shipment we will also refund the shipping and handling portion of your bill.

7.I need to cancel an order. How do I do this?

Orders are processed quite quickly, sometimes within minutes after it is received. Therefore, requests to cancel an order must be received quickly as well. Contact us as soon as possible by sending an email to sales@aussieuggbootsfactory.com.au Email is monitored constantly during business hours. Occasionally, we won't be able to fulfil your request for a change because the order has already been processed. For cancellations, if an order can be terminated prior to shipment we will also refund the shipping and handling portion of your bill.

Sizing Questions

1.What size should I order?

To select the appropriate size, we recommend that you check the sizing chart on this website. Most sheepskin footwear comes in whole sizes only so if you're between sizes selecting the appropriate size can be especially troublesome. By visiting individual product pages, you'll find recommendations on whether you should go up or down a half size for a particular style. Remember, these are general recommendations only and your experience may differ.

2.How should sheepskin fit?

In general, sheepskin boots should fit snug, but not be uncomfortable. The wool will compact and the sheepskin will stretch a bit making your boots feel larger over time.

Exchanges/Returns

1.How do I exchange an item?

The best way is to place another order and add a comment that you are going to return the other pair. The new order will not be shipped unless fully paid. Refund will be given when the returned goods are received in required condition described in terms and conditions on the home page.

2.How do I return an item?

Returning is easy. You just need to pack them properly and send to : 1305/33 T.E. Peters Drive, Broadbeach QLD 4218 Australia. The returned goods have to be in the original condition as received.

3.What is your return policy?

You may return any item within 30 days of the original shipping date. The item must be in new, unused condition in original packaging with all paperwork, parts and accessories and shipped back to us in a shipping box, not the shoe box, to ensure full credit. If an item returned is not clean or it is damaged, it will be sent back at the buyer's cost.

4.How do I know when a return has been received?

We will send an email to you indicating when your return has been processed. If you signed in as a registered user when you placed the order, you will also be able to go back into your account and see the date the return was processed and any notes regarding your exchange/refund

5.When will my refund be processed?

Refunds are generally processed within 2 business days after a return has been received at our warehouse. You will receive an email once your refund has been processed. Refunds will be made to the original form of payment (if you've closed the credit card account used to make the purchase then we will mail you a check). Please allow another 2-3 business days for a refund to appear on your account.

6.The item I ordered is defective. What should I do?

Contact us at sales@aussieuggbootsfactory.com.au regarding the issue and we will determine the next steps to take. Please include your order number and any digital photos in your email. Any items defective in workmanship or materials can be returned to us within 30 days of original shipping date. After that you must contact the manufacturer for warranty issues.

Product Warranties

1.How long are warranties for the products you sell?

All our products carry one year factory warranty .

Cleaning and Care Instructions

1.How do I care and clean my UGG boots?

See our Care Instruction page for complete information.

What labels do your ugg boots carry?

All our ugg boots carry following label.

About Sheepskin Footwear

Ugg boots originated from UGLY BOOTS in Australia. They became popular among shearers in the 1920s. The shearers sheared the sheep and grabbed a bit of dead sheep, wrapped it around their feet and called them "UGLY BOOTS".

Sheepskin footwear, all the range now, has been made in Australia and New Zealand for the last several decades. Only with the recommendation of several high profile Hollywood stars the early part of the 2000's did it really begin to take off in the world.

Because sheepskin is a natural product, there may be irregularities and variations in colour and texture. These are the special characteristics of fine sheepskin and they add to the beauty and comfort of the footwear.

Ugg boots became so popular also because of the extreme comfort they bring to the feet. The MARINO sheepskin is made of millions of fine fibres which make the boots cosy and comfortable. Ugg boots feel more like socks than shoes, yet they are tough enough for outdoor wear. The unique, fleece foot-beds take the shape of the natural contours of each wearer’s feet, creating personalized arch supports.

Sheepskins are warm in winter and cool in summer so we can also wear ugg boots in cold weather or summer. In cold weather, the plush fleece of ugg boots provides an insulating layer of warmth by trapping your body heat. In the heat of summer, the natural fibres of the fleece will actually cool your feet by wicking away perspiration.